Frequently Asked Questions

đź“– Frequently Asked Questions

Welcome to JEConnections Store—where faith meets fashion and service is led by grace. Below are answers to some of our most common questions.

🛍️ Do you accept returns?

Because each item is custom-made just for you, we do not accept returns for size, color preference, or buyer’s remorse.
However, if your item arrives misprinted, damaged, or defective, please email us at jeconnectionsstore@gmail.com within 30 days of receiving it. Be sure to include your order number and a clear photo of the issue. We’ll gladly provide a replacement or refund at no cost to you.

đźšš How long does shipping take?

  • Processing Time: 7–10 business days
  • Shipping Time: 3–5 business days after fulfillment
    You’ll receive a tracking number as soon as your order ships.

📦 My order hasn’t arrived—what should I do?

If it's been more than 15 business days and your tracking hasn't updated or your package hasn’t arrived, reach out to us at jeconnectionsstore@gmail.com. We’ll help you track it or begin a claim if needed.

đź‘• How do I know what size to order?

Each product page includes a detailed size chart. We recommend checking it carefully before placing your order.
If you're between sizes, consider sizing up for comfort.

🙏 Is JEConnections a faith-based brand?

Yes! JEConnections is rooted in faith, family, and service. Many of our designs are inspired by scripture, and we aim to create apparel that uplifts, encourages, and represents Kingdom living with boldness and grace.

đź“ž How can I reach someone for help?

You can always reach us at:
📧 jeconnectionsstore@gmail.com
📞 (713)370-6071 (Text-friendly)
We do our best to respond within 1 business day.

đź–¤ Thank you!

We’re honored to serve you and grateful for your support. Every order helps us grow a vision rooted in faith, community, and legacy.

Managing with Grace. Building with Vision.